FAQ

What is our return policy? 

We gladly accept exchanges only within 30 days of the original purchase date.  After 30 days, all sales are final.  Some exceptions to this rule are as follows: All Shoe and Apparel purchases must be exchanged within 14 days of the original purchase. All Special-Order Merchandise is a final sale. All Sale merchandise is a final sale. All Christmas merchandise purchased after December 1st is a final sale.

Can Bitty Bucks be redeemed online or in store only?

Bitty Bucks can only be redeemed in store.

Are online purchases final sale?
No! Our online purchases will go by our normal return policy.

Can gear be bought online and picked up at the store or delivered locally? 
Online gear purchases can be shipped to your home, picked up in store, or delivered to a 20 mile radius.

Are sale items online final sale? What is final sale? 
All Sale purchases, online or in store are "Final Sale" which means they cannot be exchanged for store credit or other merchandise.

What are our stores hours?
We are open Monday - Saturday from 10:00 a.m. - 6:00 p.m.  
We do open during some holiday months on Sundays from 1:00 p.m. - 5:00 p.m.

Where is our store located? 
We are located at:
3670 S Houston Levee Road Suite 103
Collierville, TN 38017

What is the best way of reaching us if you have any questions about your purchase? 
Please call the store at (901) 457-7846 or email us at tweet@shopittybittybella.com